REPAIR OPTIONS & TURN-AROUND TIME
Local Cincinnati customers can get their gadgets fixed at our retail location. We offer walk-in repair services and can fix most devices in under an hour. No appointment is necessary for these services.
We also offer same day turn-around mail-in repair service to our nationwide customers. Our technicians will evaluate your device for any additional damage, and contact you for approval if further repairs are required. Once we receive your approval, your device is repaired and shipped back to you. This process ensures that your device gets the prompt care and attention that it deserves. All devices are shipped back the following morning.
*water damaged devices may take longer than 24 hours to repair. Please read our water damaged device information.
MAILING YOUR DEVICE IN FOR REPAIR
What should I do with my device before shipping it to you?
Please back up all of your data prior to shipping your device. Although majority of the repairs do not have any effect on the information stored on your device, sometimes a restore of your device may be required. We will not be held responsible for any data lost during a repair. Also, it is important that your device does not have a password restriction on it. This limits our ability to evaluate your device prior to and post installation. We only access your device to test its basic functions and do not go through your private information.
iRepair Solutions provides mail-in repair service to customers in all 50 states. If you purchased a repair service for your device, then the next step is to ship it to our repair facility. It is up to you to decide which shipping carrier to use but we ask that you have a tracking number so that we know exactly where your device is at all times. Ship your device to our repair facility at the following address:
11974 Lebanon Rd. Suite 336
Cincinnati, OH 45241
*Please write your order number on your box so that we can identify your repair order and process it accordingly.
We offer three return shipping options for ordered repair services and parts: USPS First Class (2-5 business days), USPS Priority (2-3 business days), and USPS Express (overnight). The USPS First Class shipping option comes standard with all repair services and parts at no additional cost to you. It is absolutely FREE.
Please keep in mind that all shipping options come with a tracking number and delivery confirmation to ensure a timely and safe delivery of your order.
Please refer to the packaging instructions when shipping your Smartphone, Tablet or iPod to our repair facility. This will ensure that your device is delivered safely and in a timely manner.
For the iPhone and iPod models, the box size can be about the same. We recommend a box with the following dimensions: 8″L X 5″W X 3″H. These dimensions ensure that the box has enough padding on all side. USPS Priority Small Flat Rate Box is a perfect shipping box for these devices.
For the iPads, the box size needs to be significantly larger. We recommend a box with the following dimensions: 10″L X 8″W X 3″H. These dimensions should secure the Tablet and keep it safe during transit. A medium size USPS Priority Flat Rate Box is also a good choice for this type of shipment.
Please do NOT use envelopes when shipping your device to our repair facility. These envelopes do not provide enough cushion to secure your device or keep it from incurring further damage.
Please do NOT use newspaper or packaging “peanuts” to secure your gadgets in the box. These packaging materials will not be enough to secure your device properly. Please use packaging foam or ideally bubble wrap, which is also available at the Post Office.
Tracking the Package
Please make sure that your shipment comes with a tracking number. This ensures that we know where the package is at all times and gives us a better idea on when to expect it in for a repair. If you have any issues tracking your package, please contact us and we will be glad to help.
I’m not sure what is wrong with my device. What should I do?
All of our devices are evaluated prior to being repaired. If you are not sure what is wrong with your device, you may select our $0.99 Diagnostics Service. Once we find the problem with your device we will contact you immediately for approval to proceed with the repair. It is extremely important that you leave a way for us to contact you during the day so that we can resolve this as soon as possible. You are in no way obligated to proceed with the repair after the diagnostics service.
I tried to repair my device and now can’t put it back together. Can you help?
No problem! Please contact us with details and the extent of the damage. We would be happy to get your device back on the right track.
My device has several damaged components. Do you offer any bundle discounts?
Yes, we do! The discounts vary depending on the combination required to repair the device. Please contact us for further details.
I already have the part needed for the repair. Can you install it for me?
Unfortunately, we have seen too many replacement parts that do not meet our high-quality standards. Because of this we only use our parts, which have been tested prior to installation.
Do you use new, used, or refurbished parts for your repairs?
We only use new, OEM quality, replacement parts on all of our repairs. All parts are covered against defects by our 90 day warranty.
WATER DAMAGE TREATMENT
Do you repair water damaged devices?
Yes, we do. We hold an 85% success rate when it comes to repairing water damaged devices. If your device can not be fully restored, you will only be charged a return shipping fee.
How long does it take to repair a water damaged device?
This can be a difficult question to answer. When a device is submerged in water, several components may become damaged and require to be replaced. Also, corrosion can build up on the motherboard circuits which would require an extensive treatment for the device. Because of these factors, repair times can vary between 1-3 days depending on the extent of the damage. We will always keep you informed on the progress of your repair.
Will repairing my device void the factory warranty?
According to many manufacturers’ warranty policies, the warranty is voided once the device is damaged. Having your device repaired by us may or may not void your factory warranty depending on the nature of the repair and is ultimately determined by the manufacturer. Many of our customers have no problems getting their devices serviced by the manufacturers after we have performed repairs on their devices.
What kind of warranty do you offer?
All of our repairs come with a 90 day warranty from the date of purchase. We stand by our work and guarantee it to be free of any defects. If we performed a repair on your device and the installed part is not functioning properly, please let us know so we can make it right.
What does your warranty not cover?
Our warranty does not apply to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes.
What do you do with the damaged parts and unwanted/abandoned devices?
We feel that repairing is recycling and so we try to be as responsible as possible when disposing of the damaged devices and parts. If you do not wish to repair your device, we can properly dispose of it for you. Everything is recycled in order to ensure a green workplace environment.
In the event that we cannot reach you via all provided communication options and you do not contact us to claim your device within 90 days, we will proceed to dispose of your device for you.
Do you accept checks or money orders?
At this time we only accept payments through PayPal or credit and debit cards (VISA, MasterCard, and Discover).